Return and Exchange

Return Policy

Athel is keen on providing the best quality of brands. However, if for any reason you are not satisfied with your purchase, Athel offers:

• Refund or store credit policy that is valid within 3 days of the purchase, excluding delivery expenses.

This policy does not apply to the goods that have been damaged, washed or if any attempts have been made that compromise the product. All products must be returned in its original condition with the price tag attached. A proof of purchase of each item you wish to return must be provided in order to confirm the return. Athel has the right to deny the request if the item does not meet our returns policy requirements. An email will be sent to you once your item/s has been received. Any item you wish to return will be inspected in order to be authorized for a refund. If the conditions of our policy have been met, we will refund you excluding any shipping/delivery charges. Returns that do not meet our policy will be sent back to the customer. Refunds process will normally take from 2-5 working days.

Exchange Policy

If you wish to exchange an item, kindly contact us to start the necessary arrangements. Athel offers exchange within 7 days of receipt if the terms of our exchange policy are met. The Exchange policy does not apply to the items that have been used, washed, damaged or if any attempt has been made that affect the product. The price tag must be attached and item must be returned in its original condition. A proof of purchase must be provided or at least the order number in order to confirm the exchange. Athel has the right to deny the exchange process if the requirements and policy are not met by the customer.